7 Reasons Every Landlord Needs a Full Screening Process

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Landlords have two primary concerns when it comes to tenants. First of all, they want to always be sure that a tenant is going to get his or her rent and utility payments in on time. No landlord wants to bother a tenant incessantly about an overdue rent check or chase down a former resident who leaves the property with outstanding debts. Secondly, landlords want to be sure that a tenant will respect their property, follow all rules and policies, and generally keep the place in good condition. Re-painting, re-carpeting, and otherwise repairing a house or apartment is not only a costly proposition, but can be a time-consuming inconvenience as well.

In short, a landlord sees the perfect tenant as someone who pays their bills on time and treats the property they are renting like it is their own. Because these are the two main qualities landlords are looking for, they are also the facets that most landlords will focus on while interviewing and screening tenants. However, there is more to finding this so-called “perfect tenant” than simply asking them if they will pay rent in a timely fashion and take care of the property. After all, tenants can lie in an interview or on an application to present themselves as the perfect tenants even when they are far from it.

With these things in mind, all landlords should make a point of putting their prospective tenants through a meticulous and comprehensive screening process. From detailed tenant applications to criminal background checks and from in-depth in-person interviews to talks with employers or previous landlords, a landlord who truly wants to find a perfect tenant should be willing to go the whole nine yards. Need more convincing? If you are thinking about renting out an apartment, a house, or some other property that belongs to you, the seven reasons below should give you cause to check your prospective tenants fully before handing over a key and entering into a lease.

1. It will help you to learn whether or not your tenant may be dangerous: One thing that a landlord absolutely shouldn’t have to deal with is a tenant that presents a threat to their safety or to the safety of other tenants. Most landlords run a criminal background check on their prospective tenant for precisely this reason. A tenant with a violent history – or a tenant featured on a registered sex offender registry – can present a liability risk that isn’t worth taking. When you run a background check on a prospective tenant, be discerning. Don’t simply disqualify anyone with a criminal record from consideration. Instead, consider giving a tenant a shot if his or her discretions are minor or happened a long time ago. When it comes to more serious crimes, use your gut: if you’d feel uncomfortable dealing with a person on a day-to-day basis, then don’t rent your property to them.

2. It provides a picture of their financial history: In addition to a criminal background check, be sure to run a credit check of your prospective tenants. If you want to find a tenant who pays rent on time and won’t try to run out on bill, then you can learn a lot of the information you are looking for from a credit check. Heaps of credit card debt and unpaid loans or a record full of late payments serve as a pretty solid indicator of a tenant who won’t be able to keep up on rent payments.

3. It will help you find out about legal battles the tenant has been involved in: Your tenant background check should include a civil search that turns up his or her court history. While you might consider giving a prospective tenant the benefit of the doubt in the case of a bad credit rating – especially for a younger renter who is still paying off college debts or something like that. However, court history can give you a pretty black and white portrait of a tenant who isn’t financially reliable. An applicant who has been sued in the past over unpaid bills – be they child support payments, rent bills, or other contractual payments – isn’t someone you are going to want to deal with as a landlord.

4. It helps you learn of past evictions: Some background checks will even reveal recent instances of eviction on a prospective tenant’s record. While there are certainly cases where there is more to the story than you are seeing, an eviction is generally a major red flag. Landlords don’t evict over nothing: on the contrary, evictions are usually preceded by a series of stern warnings, both written and verbal. A tenant who has been evicted, therefore, is usually someone who is unreliable, difficult to work with, and potentially dishonest.

5. You will hear stories from past landlords: Background check and credit check reports can tell you a lot about a tenant, but eventually, you are going to want to do some digging of your own. Reference checks are a good place to start. Ask your tenant for contact information for a previous landlord, then call that person up to hear about your tenant’s past rental history. In all likelihood, you’ll get a glowing recommendation from a landlord who was always paid on time and never had any trouble. But sometimes, you’ll hear horror stories from landlords who were cheated out of money or had their property damaged or destroyed by the tenant in question. Generally, if you want to hear about how good or bad someone is as a tenant, just ask their previous landlord.

6. You will learn about the employer’s professional reputation: Continuing on with the reference checks, try to have a brief talk with your prospective tenant’s current employer before renting your property. The employer can be a nice fallback option if the tenant has no previous landlords – especially common among young people – and will be able to give you an idea of who your tenant is as a professional. Someone who shows up to the office on time, gets all of his or her work done, and treats bosses and co-workers with kindness and respect is someone who will also probably interact with their landlord in a professional and respectful fashion.

7. You will hear your tenant’s plans for the future: Lastly, try to figure out what your tenant is thinking for the future, both short term and long term. You can find out a lot about your tenant outside of the interview, whether through reference checks or background checks. However, one thing you will have to ask about firsthand is what your tenant’s goals and plans are for the future. Since the process of finding a new tenant can be a long and exhausting one, landlords want a tenant who is going to be sticking around for a while.

 

The views, opinions and positions expressed within these guest posts are those of the author alone and do not represent those of Pendo Rent. 

About the guest author:

Michael Klazema has been developing products for pre-employment screening and improving online customer experiences in the background screening industry since 2009. He is the lead author and editor for Backgroundchecks.com. He lives in Dallas, TX with his family and enjoys the rich culinary histories of various old and new world countries.

 

(Photo Courtesy of Flickr user, baksheeh)

Getting Your Tenants to Pay Rent On Time

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Dealing with late rental payments can be a frustrating and emotional experience for landlords. Not only does it risk disrupting your cash flow, in a worst-case scenario, it may lead to an expensive and drawn-out eviction process.

Here are our tips on getting your tenants to pay on time:

Start Early

It’s crucial to express the importance of paying rent on time early on, ideally before the lease is signed. Make the on-time expectation clear to them from the start, instilling good habits moving into your relationship. This is also a good time to assess your future tenant’s reaction to your firm insistence of punctual payment.. Communicating this early on will help keep your tenants accountable, and resolves the common misconception that paying a couple days late isn’t a “big deal”.

Explain Late Fees

Review the late penalties with your tenant, and explain that late payments will not be taken lightly. There are different limits on late fees depending on the state/province, but a common practice is to charge a daily rate until the payment is received.

Offer Rental Discounts

Give your tenant an incentive to pay early by offering them an early rent discount. If they are able to pay the rent on or before the due date, reward them with a small discount (usually about $10-50) off their rent.

Send Reminders

Sometimes, a tenant misses a payment because they’ve simply forgotten the exact date that rent is due. Send your tenants a gentle monthly email reminder a couple days prior to the rent due date.

Make It Convenient

A recent US survey showed that 78% of residents polled preferred paying their rent online or electronically. Accepting online payments from your tenants is not only in high demand, it’s also easy to set up, secure, and can be customized to automatically notify the tenant when rent is due. (If you’re interested in the online payment services offered by Pendo Rent, click here)

Maintain a Good Relationship

When you’re a landlord, the tenant becomes your client and you should respect and treat them as such. Taking the time to know them, responding to their inquiries, and keeping an open line of communication goes a long way in nurturing reliable tenants. Remember, a tenant who is deciding between several late bills is most likely going to pay the person who they have a good relationship with, first.

These strategies encourage tenants to pay their rent on time right from the start, and minimize their risk of late payments before they happen.

Next week on the blog, we will discuss how to deal with tenants who do make a late payment or even worse, habitually make late payments.

Have you ever had to deal with habitually late rent payments? What actions did you take? We’d love to share your stories!

(Photo Credit: Flickr user, miuenski)

Avoid Bad Tenants with these Top 10 Reference Questions

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We’ve all heard the tenant horror stories: late or even unpaid rental payments, unruly pets, damages to the property.

Avoid landing a bad tenant by being especially diligent with the screening process. Thoroughly checking your potential tenant’s references can provide valuable knowledge that will help with your decision making process, and save you a headache in the long run.

At the very minimum, every rental application should require both references from previous landlords, as well as employers. Here is our top 10 list of reference questions for each:

Current/Past Landlords

  1. What is address of their property?
  2. Who were the occupants listed on the lease?
  3. How long was the tenancy?
  4. What was the monthly rental amount for the tenant?
  5. Did the tenant consistently pay the rent on time?
  6. Did they maintain the rental property well? Where there any major resulting damages or maintenance issues?
  7. Did the tenant have any pets?
  8. Where there any complaints from the neighbours or other tenants?
  9. What was the reasoning behind the tenant leaving?
  10. Would you rent to this tenant again, and why/why not?

Employers

  1. Can you confirm that the tenant as employed at this company?
  2. What is the tenant’s monthly salary?
  3. What was the date of hire?
  4. What is the tenant’s position in the company?
  5. What are the terms of employment? Is there a trial or contract period?
  6. What are the average hours worked?
  7. Does the tenant come to work on time?
  8. What are the long term job prospects of this tenant?
  9. How do you like working with the tenant?
  10. Has the tenant been reprimanded at work since employment?

Sometimes an applicant may offer personal references to supplement their application. While they may be slightly biased, it may paint a more well-rounded picture of the lifestyle and character of the tenant. It might be a good idea to ask:

  • How do you know the tenant?
  • How long have you known them?
  • How does the tenant spend their spare time?
  • Have you spent any time in the tenant’s current or previous home? How would you describe it?
  • Does the tenant smoke?
  • Do they have any pets?
  • What is their marital status?
  • Describe their overall character.

Landlords who take their time conducting detailed reference checks are usually able to spot the red flags quickly. Compared to the cost of damages or lost rent, this small contribution of time is definitely a worthwhile investment.

Do you have any reference questions to add to our list? We’d love to hear your take!

(Photo Credit: Flickr user, StockMonkey.com)

First time landlords: 3 tips for preparing your rental property

Tip #1 Clean it up!

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Nobody wants to live in someone else’s filth and germs. A clean property will be more appealing to prospective tenants and helps set the expectations that you care about your property:

Flooring

    • Vacuum and steam clean carpets and rugs
    • Mop and polish hardwood, laminate and tile floors
    • Clean the inside of closets which can trap lint, dust and dirt
    • PRO TIP: Use a bounce sheet to clean dust and gunk off of baseboards

Bathroom

    • Scrub toilet, tub/shower, sink and vanity to ensure there is no soap scum or stains
    • Wipe the inside of cupboards and drawers to remove any dust, dirt or hair that may have gotten trapped
    • Wipe away dust from the ceiling fan
    • Remember to polish the mirrors too!

Kitchen

    • Sweep behind the stove/oven and fridge
    • Wipe any dust and oil buildup from the hood-fan and the wall behind the stove
    • Check inside the oven for burnt food and clean it out completely. Remove any spills from the oven door and seal
    • For ceramic cooktops, use a thin scraper to remove any caked on food or stains and give it a good polish
    • For gas or electric ranges, remove the elements and clean out any food or baked on debris before replacing the elements
    • Completely wipe down the fridge inside and out. Don’t forget to check the inside of any crisper drawers and the freezer
    • Defrost the freezer
    • Wipe the door seals and remove any dust from the cooling element/vents

Lights/Fans/Heating

    • Wipe and dust corners of ceilings, lamps, potlights and chandeliers to rid them of any spiderwebs
    • Wipe ceiling fan blades and lights with a damp cloth to remove dust
    • For forced-air heating, check that vents are clear and free of debris and dust
    • For baseboard heating, wipe any dust off the element and tops of the heaters

Tip #2 Repairs/Maintenance

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This is the time to fix any little things like that loose door knob you’ve been ignoring or the hole in the screen, as well as large repairs like replacing a hot-water heater. Once your tenant has moved in, repair and maintenance issues can quickly worsen becoming costly and dangerous putting both your tenant and your property at risk:

    • Replace burnt out light bulbs and install security lighting if needed
    • Ensure railings on stairs and balconies are properly bolted and secured
    • Check all knobs, handles and door hinges and tighten or replace as needed
    • Hire a professional to clean your chimney and dryer vents. Not only does this help with energy consumption costs but it also lowers the chance of having a fire
    • Check electrical outlets, switch and plate covers changing any that are cracked or not working
    • Verify the fuse box is labelled properly and replace any blown fuses
    • Replace batteries in all smoke detectors. Remember to check the age of your detectors as all smoke detectors must be replaced after 10 years from date of manufacture
    • Ensure you have a charged and functioning fire extinguisher
    • Check that drains in the bathrooms, kitchen and any utility areas or basement are draining properly and remove any soap build-up, hair, food or other debris that may be blocking draining or could cause a backup to occur
    • Double-check seals around tub/shower enclosures and reseal as needed to prevent leaks
    • Examine seals around windows and doors and replace as needed checking for condensation and mould
    • Fill any holes and cracks in walls
    • Mend any pulls in carpeting or flooring
    • Repair or replace any damaged screens, windows or doors

Tip #3  Cosmetic Upgrades

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Updating the look of your property will not only create a blank canvas that appeals to a wider range of tenants but it will also give you an opportunity to command a higher rent by showing that you take care of your tenants. Some things to consider upgrading:

Minor / Low cost upgrades:

    • Paint rooms, hallways and inside closets with a neutral colour such as beige, cream or light grey to freshen up the space
    • Consider replacing door hardware such as knobs, handles and pulls to create a more modern look
    • Update or add light fixtures

Medium cost upgrades:

    • Replace carpeting with hardwood or laminate flooring
    • Upgrade or replace baseboard heaters with new or convection-style models
    • Swap the shower head and fixtures in the tub/shower, bathroom sink faucet as well as kitchen sink faucet
    • Replace or refinish cabinet doors to give a modern look
    • Replace or upgrade fridge, stove/oven to stainless steel models
    • Install radiant flooring in the bathrooms

Now that you’ve gotten your property ready to rent, it’s time to create your listing and start marketing to prospective tenants. Happy renting!